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Customer Care
FAQ
Do you have a catalog?
How do I place an order?
Can I place an order over the phone?
Is it safe to use my credit card?
What forms of payment do you
use? Can I send a check or money order?
Do you charge sales tax?
What is your shipping policy?
Where do you ship from?
Are your products sold in my area?
Do
you sell residential shaved ice and snow cone machines?
How can I get a price list?
What are your shipping rates? How do
you charge for shipping?
Where's my order?
Do you ship outside the United
States?
How long will my order take to arrive
to my destination?
What is the return policy of
1-800-Shaved-Ice.com?
How can I search your site?
What is your privacy policy?
What is the history of
1-800-Shaved-Ice.com?
How can I cancel an order?
Do you have a minimum order?
Do I need a business license to
purchase products from 1-800-Shaved-Ice.com?
I don't have a shaved ice business.
Can I still purchase from you?
Can I establish an account? Do you
accept Purchase Orders?
How can I contact you?
Click
here to see our Terms of Service and Disclaimer.
Customer Care
Do you have a catalog?
We only offer our complete line of shaved ice machines, flavors, and accessories over the Internet at our website at
www.1-800-Shaved-Ice.com. In order to keep our prices low, we do not have a print catalog
available, however you can download our FREE Cold Cash Business Manual. To get your free copy, visit
our email list signup page,
enter your name and email address and we will send you our complete links to our
"Cold Cash" Business Manual.
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How do I place an order?
Ordering is easy at 1-800-Shaved-Ice.com! We offer four ways to place your order: Online, Telephone, Fax, or US Mail. Below is an explanation of your ordering options.
Online
Use your Visa or Mastercard to place your order anytime through our secure online server. 1-800-Shaved-Ice.com uses secure servers that utilize encryption technology, so you will never have to fear about using your credit card. All information transmitted is only seen by us and used to process your order.
Phone
Simply call us directly at 1-800-Shaved-Ice (1-800-742-8334) to speak directly with one of our customer care reps. We can take your order directly over the phone or answer any questions that you may have. Generally we are available, Monday thru Friday from 9am to 5pm EST, excluding holidays. If you get our voice mail, feel free to leave a message so that we may return your call as soon as possible. You can also email us directly at CustomerCare@1-800-Shaved-Ice.com
Fax
Using a fax to place an order is also easy. Just print our our Fax/Mail Order Form (PDF Format 69 KB), fill out the necessary information and fax the form anytime to (770)-234-6333
US Mail
If you would like to pay by check, money order, or credit card, ordering by US Mail is also easy. Simply print our Fax/Mail Order Form (PDF Format 69 KB), fill out the required information and mail to:
1-800-Shaved-Ice
Mail Order Department
PO Box 10
Newton Grove, NC 28366
Checks and money orders must be in U.S. dollars and drawn on a U.S. bank. Checks must also have a valid nine-digit bank routing number (ABA code), located on the bottom of the check.
You will need to download and install Acrobat Reader on your computer prior to downloading our PDF-Formatted Fax/Mail order form. If your computer does not have Acrobat Reader please click on the following link below.
Download and install Acrobat Reader for free to view and print our Fax/Mail Order Form.
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Can I place an order over the phone?
Simply call us directly at 1-800-Shaved-Ice (1-800-742-8334) to speak directly with one of our customer care reps. We can take your order directly over the phone or answer any questions that you may have. Generally we are available, Monday thru Friday from 9am to 5pm EST excluding holidays. If you get our voice mail, feel free to leave a message so that we may return your call as soon as possible. You can also email us directly at CustomerCare@1-800-Shaved-Ice.com
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Is it safe to use my credit card?
Absolutely, shopping at 1-800-Shaved-Ice.com is safe. Every credit card purchase you
make at 1-800-Shaved-Ice.com is backed by our 110% Safe and Secure
Guarantee. 1-800-Shaved-Ice.com uses secure servers that utilize
encryption technology, so that only 1-800-Shaved-Ice.com can read a buyer's
personal information. We are also certified secure by Scan
Alert which tests our site DAILY to ensure that we surpass the
FBI/SANS Internet Security Test. The "live" HACKER
SAFE mark appears on all of our web pages because our site's security
meets the highest security scanning standards of the U.S. government, Visa,
MasterCard, American Express, Discover, and JCB.
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What forms of payment do you
used? Can I send a check or money order?
We accept Visa, MasterCard, American Express, and Discover through our online
store. In addition, we accept checks and money orders through the mail that are in U.S. dollars and drawn on a U.S. bank. Checks must also have a
valid nine-digit bank routing number (ABA code), located on the bottom of the
check. Checks will require a ten day waiting period before shipment will occur.
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Do you charge sales tax?
State laws require companies to collect sales tax from residents where the
company has established offices. The 1-800-Shaved-Ice.com main office and
warehouse is in North Carolina; therefore we only collect sales tax on orders
shipped to locations in the state of North Carolina. No sales tax will be
charged on shipments outside of North Carolina.
If you intend to purchase items for resale and your business in
located in the state of North Carolina, download Form-E-590,
NC Department of Revenue Certificate of Resale. Complete the form, and
fax it to 770-234-6333 or mail to 1-800-Shaved-Ice.com, PO Box 10, Newton Grove, NC
28366. We will need to keep this form on file for any tax exempt
purchases. Businesses located outside of North Carolina do not have to
complete the form.
You will need Adobe Acrobat
Reader on your computer to view and print the form above. If needed, you
can download the necessary software below.
Download and install Acrobat Reader for free to view and print our
Form E-590.
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What is your shipping policy?
At 1-800-Shaved-Ice.com, we try to give you a variety of shipping choices while keeping your costs to a minimum.
Shipping Methods
We offer the following services through UPS:
Ground
Next Day Air
2nd Day Air
3 Day Select
We also offer the following shipping options:
US Priority Mail - shipments to APO/FPO, Hawaii, Alaska, Puerto Rico, Guam
US Airmail Parcel - shipments to Canada
Orders received Monday through Friday by 1 PM Eastern time will usually, but not always, ship same day. Orders received on weekends, holidays or after 1 PM Eastern will usually ship the next business day. Some large orders or machine orders may not ship until 2 to 4 days. If you have any concerns or deadlines, please give us a call at 1-800-742-8334.
Orders shipped via UPS Ground will take from 2 to 7 business days for transit.
Orders shipped via 3 Day Select will take 3 business days from date of shipment.
Orders shipped via 2 Day Air will take 2 business days from date of shipment.
Orders shipped via Next Day Air will take 1 business day from the date of shipment.
UPS and FedEx do not count the day the
order was shipped. In addition, they observe all major holidays.
Orders shipped via US Priority Mail will take 2 to 4 days, however the transit time is not guaranteed by the US Postal Service.
Canadian orders ship via US Airmail Parcel Post to Canada will take from 5 to 10 business days, however the transit time is not guaranteed by the US Postal Service.
Most larger orders will be shipped LTL (Less than Truckload) Motor Freight through FedEx Freight Services and will take between 2 to 7 business days
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Where do you ship from?
Most orders will ship from our
warehouse in North Carolina. Occasionally, we may have to drop ship
certain items from other locations in the United States.
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Are your products sold in my area?
We only offer our complete line of shaved ice machines, flavors, and accessories over the Internet through our website at
www.1-800-Shaved-Ice.com. You may place your order over our secure server or you may call toll free
1-800-Shaved-Ice (1-800-742-8334) and we can take your order over the phone.
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Do
you sell residential shaved ice and snow cone machines?
Please visit our sister website at www.HawaiianShavedIce.com
for residential shaved ice and snow cone machines. Our site www.1-800-Shaved-Ice.com
only sells commercial shaved ice and snow cone machines.
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How can I get a price list?
We do not have printed catalogs
or price lists. Please visit our website at www.1-800-Shaved-Ice.com
to see our entire product line and prices. If needed, you can download our
Cold Cash Business Manual.
To get a copy of our manual, visit our email
list signup page, enter your name and email address and we will send you our
complete links to our Cold Cash Business Manual.
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What are your shipping rates? How do
you charge for shipping?
Like most catalog and Internet retailers, 1-800-Shaved-Ice.com charges for shipping. Due to the nature of our items, the shipping and handling cost is based on weight. Once you place your order, our online software will automatically calculate your exact shipping charges based upon your address and the weight of the items you purchased. However our website cannot calculate shipping charges for
orders weighing over 150 lbs. For these heavier shipments, we will calculate the shipping charges and add the charges to your invoice.
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Where's my order?
When you place an order with
1-800-Shaved-Ice.com, we automatically send you an order confirmation via
email. The email includes all the pertinent information such as the date of
your order, products ordered, shipping address, mailing address, and total cost
including shipping and any applicable taxes. In addition, we include a
link (at the top of the email) where you can view you order status any time.
This link will carry you to your original order form. From there you can check
to see if you products have been shipped and if so, get the UPS Tracking number
for your shipment. A tracking number may not be available for items
shipped via US Postal Service or items that are drop shipped.
If for some reason you do not receive a confirmation email or need additional
help, please email us at CustomerCare@1-800-Shaved-Ice.com.
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Do you ship outside the United
States?
At this time we only ship to the
entire United States and Canada. We can also ship to Puerto Rico, Guam,
and FPO/APO address. If international shipping is needed, please email us
at CustomerCare@1-800-Shaved-Ice.com.
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How long will my order take to arrive
to my destination?
Orders received Monday through Friday by 1 PM Eastern time will usually, but not always, ship same day. Orders received on weekends, holidays or after 1 PM Eastern will usually ship the next business day. Some large orders or machine orders may not ship until 2 to 4 days. If you
have any concerns or deadlines, please give us a call at 1-800-742-8334
Orders shipped via UPS Ground will take from 2 to 7 business days for
transit.
Orders shipped via 3 Day Select will take 3 business days from
date of shipment.
Orders shipped via 2nd Day Air will take 2 business days
from date of shipment.
Orders shipped via Next Day Air will take 1
business day from the date of shipment.
Please note that the shipping transit
days do not include the day the order was shipped. For example, if your
2nd Day Air package was shipped on Monday, the item would not arrive until
Wednesday. In order to get Tuesday delivery, you will need to ship the item
via Next Day Air. 3 Day Select packages shipped on Monday will arrive on
Thursday.
Also shipping transit days do not
include Saturdays, Sundays, or Holidays.
Orders shipped via US Priority
Mail will take 2 to 4 days, however the transit time is not guaranteed by the US
Postal Service.
Canadian orders shipped via US Airmail Parcel Post to Canada
will take from 5 to 10 business days, however the transit time is not guaranteed
by the US Postal Service.
Most larger orders will be shipped LTL (Less than Truckload) Motor
Freight and will take between 2 to 7 business days.
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What is the return policy of
1-800-Shaved-Ice.com?
As a leading retailer in the shaved ice and snow cone industry, we are proud of our proven track record for offering high quality machines, flavors and supplies. In fact our company is proud that, after serving tens of thousands of customers, we have less than a 1/2% return rate on all our orders. This is almost unheard of in the retail and wholesale industry. We have achieved this excellent service by offering world class customer service and high quality products. However, we understand that occasionally, our products may not meet your high
expectations. Thus, we have implemented the following return policy for our product line.
Return Policy
1-800-Shaved-Ice.com offers a "No Questions Asked" 100% Money Back Guarantee on all of our products. In essence, if you are unsatisfied with any of our products, simply return them within 30 days for a full refund (less shipping and handling). Returns of snow cone and shaved ice machines will only be accepted when the machine is returned in brand new, unused, mint condition, in original packaging only. Shaved Ice Machines and Snow Cone Machines that have been operated, tested, or are in an unsellable condition cannot be returned under any circumstances. To return items, please call us at 1-800-Shaved-Ice (1-800-742-8334) and ask for a Return Authorization number. Then, carefully repack the items in the packaging they came in and return them to:
1-800-Shaved-Ice.com
Return Authorization Number -(number goes here)
Attn: Return Dept.
321 Goldsboro Street
Newton Grove NC 28366
On the outside of the return package or box, please write the return authorization number. Shipments without a return authorization number on the outside of the package will be refused. Be sure to enclose a copy of the
original invoice so that we can issue a credit for the refund.
We suggest shipping your items via UPS or Federal Express so that you can track your return if needed. Insurance is highly
recommended for your return items as we cannot be responsible for lost or damaged return shipments. Damaged returns will be refused and shipped back to customers at their expense. Customers must pay return and original shipping costs. Items returned without a return authorization number will be refused. Items returned after 30
calendar days from the date of purchased will be charged a 30% restocking fee.
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How can I search your site?
Visit our search
page to search our site.
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How can I add my name
to your email newsletter list?
Visit our email
signup page to add your name to our mailing list.
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What is your Privacy Policy?
This site is hosted by Yahoo! Stores. Yahoo! hosts the store pages, ordering system, and order data. Yahoo! automatically collects order information, but may only use this information in the aggregate. If you accessed this store through Yahoo! Shopping, Yahoo! also automatically collects information about your shopping experience. Please see the Yahoo! Privacy Policy for more information about how Yahoo! uses this information.
At 1-800-Shaved-Ice.com, we are committed to protecting your privacy. The information we collect about you is necessary to process orders and provide a more personalized shopping experience. We use the information to better judge what products we need to offer in order to better serve our loyal customers. The information we collect also may be used by us in order to keep our customers informed with announcements, special offers, new products, or newsletters. 1-800-Shaved-Ice.com does not sell your personal information to companies or various mailing lists. We may choose to do so in the future to companies that meet our high standards. If you do not wish to have your information given out, please email us at Private@1-800-Shaved-Ice.com.
In summary, we are committed to protecting your privacy and we will do all that we can to keep you happy. If you have any questions or comments about our Privacy Policy, please email us at CustomerCare@1-800-Shaved-Ice.com
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What is the history of
1-800-Shaved-Ice.com?
Starting out over 10 years ago, we had
one shaved ice business and one employee. Today, years later, we are a major
shaved ice equipment and supply distributor and have tens of
thousands of satisfied customers. In addition, our products have been
featured in the Wall Street Journal, TV Guide, CNN, and the Oxygen Network. Our
proudest achievement was the distinguished award of “Best Overall” by the
Wall Street Journal in July of 2002. The Wall Street Journal stated that “(our
products) seem to rise above the rest”. This award paid tribute to our
excellent shaved ice and snow cone products, superior customer service, and
unmatched syrup flavors.
From our hands-on-experience in the shaved ice and snow cone industry, we are
able to offer you the most affordable, unrivaled shaved
ice and snow cone
machines, flavors
concentrates, syrups
and accessories. We
have spent years refining our products in order to meet our customers’ highest
expectations.
Our shaved
ice and snow cone
machines are made to the highest standards in order to produce mountains
of fine, fluffy, powdery snow. Block and cubed shaved ice shavers are available.
We offer several affordable snow cone machines models including electric, gas
powered, and battery powered machines.
To find our flavor
concentrates and syrups,
we have searched the world over for the truest and most mouth-watering flavor
concentrates. We traveled into the kitchens of some of the top flavor
distributors and hand picked each flavor concentrate. This allows us to sell you
premium shaved ice or snow cone concentrates and syrups that we know your
customers will enjoy so much that they will always come back for more.
At 1-800-Shaved-Ice.com and Hawaiian Shaved Ice.com, we stand behind everything we sell and guarantee that you will be fully satisfied with all of our
products. Please review our return
policy for any return questions.
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How can I cancel an order?
If you would like to cancel an order
please email us at CustomerCare@1-800-Shaved-Ice.com
or call 1-800-Shaved-Ice (1-800-742-8334) as soon as possible. We
ship orders very quickly, often the same business day! If your order has been shipped, we will be unable to cancel the order and you will be responsible for returning any items that you did not wish to order.
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Do you have a minimum order?
We do not have a minimum order amount
for orders shipping to the United States. There is a $100 minimum order
for international shipments.
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Do I need a business license to
purchase products from 1-800-Shaved-Ice.com?
Anyone can purchase from our
website. You do not need to be a business or have a business
license. Many of our customer use our products for their personal
use.
If you intend to purchase items for resale and your business in
located in the state of North Carolina, download Form-E-590,
NC Department of Revenue Certificate of Resale. Complete the form and fax it to 770-234-6333 or mail it to:
1-800-Shaved-Ice.com
PO Box 10
Newton Grove, NC 28366
We will need to keep this form on file for any tax exempt
purchases. Businesses located outside of North Carolina do not have to complete the form.
You will need Adobe Acrobat Reader on your computer to view and print the form above. If needed, you can download the software below.
Download and install Acrobat Reader for free to view and print our
Form E-590.
I don't have a shaved ice business.
Can I still purchase from you?
Anyone can purchase from our
website. You do not need to be a business or have a business
license. Many of our customer use our products for their personal use.
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Can I establish an account? Do you
accept Purchase Orders?
We occasionally accept PO accounts for schools and government agencies. Please call us at 1-800-Shaved-Ice (1-800-742-8334) for
additional information.
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How can I contact you?
1-800-Shaved-Ice.com
Post Office Box 10
321 Goldsboro Street
Newton Grove, North Carolina 28366
Toll Free 1-800-742-8334
Direct 910-247-4152
Fax 770-234-6333
Email CustomerCare@1-800-Shaved-Ice.com
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What our customers
are saying...
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Shopping |
Ice Shavers |
Syrups |
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Phone:1-800-742-8334 1-800-Shaved-Ice
1-800-Shaved-Ice
321 Goldsboro Street
Newton Grove, NC 28366
Toll Free 1-800-742-8334
Direct 910-247-4152
Fax: (770) 234-6333
email CustomerCare@1-800-Shaved-Ice.com
This site is copyright ©1999-2007 by 1-800-Shaved-Ice.com, Mary Mack's, Inc. All rights reserved. All brand names are protected trademarks of their registered owners and no claim is made otherwise.
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