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As a leading retailer of the shaved ice and snow cone industry, we are proud of our proven track record of offering high quality machines, flavors and supplies. In fact our company is proud that after serving tens of thousands of customers, we have less than a 1/2% return rate on all our orders. This is almost unheard of in the retailing and wholesale industry. We have achieved this excellent service by offering world class customer service and high quality products. However, we understand that occasionally, our products may not meet your high
expectations. Thus we have implemented the following return policy for our product line.
Return Policy
Returns are accepted within 30 days at the discretion of the seller. A 15% restocking fee is charged on all supplies and a 25% restocking free is charged on all equipment. Returns of snow cone and shaved ice machines will only be accepted when the machine is returned in brand new, unused, mint condition in original packaging only. Shaved Ice Machines and Snow Cone Machines that have been operated, tested or are in a unsellable condition cannot be returned under any circumstances. Flavors and concentrates can only be returned when unopened. Opened flavors or concentrates cannot be accepted due to FDA guidelines. To return items please call us at 1-800-Shaved-Ice (1-800-742-8334) and ask for a Return Authorization number. Then carefully repack the items in the packaging they came in and return them to:
1-800-Shaved-Ice.com
Return Authorization Number -(number goes here)
Attn: Return Dept.
301 Raleigh Street
Newton Grove NC 28366
On the outside of the return package or box, please write the return authorization number. Shipments without a return authorization number on the outside of the package will be refused. Be sure to enclose a copy of the original invoice so that we can issue a credit for the refund. We suggest shipping your items via UPS or Federal Express so that you can track your return if needed. Insurance is highly recommended for your return items as we cannot be responsible for a lost or damaged return shipment. Damaged returns will be refused and shipped back to customers at their expense. Customers must pay return and original shipping costs. Items returned without a return authorization number will be refused. Items returned after 30 calendar days from the date of purchased will be charged a 30% restocking fee.
We suggest shipping your items via UPS or Federal Express so that you can track your return if needed. Insurance is highly
recommended for your return items as we cannot be responsible for a lost or damaged return shipment. Damaged returns will be refused and shipped back to customers at their expense.
Customers must pay your return and original shipping costs. Items returned without a return authorization number will be refused. Items returned after 30
calendar days from the date of purchased will be charged a 30% restocking fee.
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Phone:1-800-742-8334 1-800-Shaved-Ice
1-800-Shaved-Ice
301 Raleigh Street
Newton Grove, NC 28366
Toll Free 1-800-742-8334
Direct 910-594-1691
Fax: (770) 234-6333
email CustomerCare@1-800-Shaved-Ice.com
This site is copyright ©1999-2007 by 1-800-Shaved-Ice.com, Mary Mack's, Inc. All rights reserved. All brand names are protected trademarks of their registered owners and no claim is made otherwise.
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