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Return Policy

As a leading retailer of the shaved ice and snow cone industry, we are proud of our proven track record of offering high quality machines, flavors and supplies. In fact our company is proud that after serving tens of thousands of customers, we have less than a 1/2% return rate on all our orders. This is almost unheard of in the retailing and wholesale industry. We have achieved this excellent service by offering world class customer service and high quality products. However, we understand that occasionally, our products may not meet your high expectations. Thus we have implemented the following return policy for our product line.

Return Policy

Returns are accepted within 30 days at the discretion of the seller. A 20% restocking fee is charged on all supplies and equipment. Returns of snow cone and shaved ice machines will only be accepted when the machine is returned in brand new, unused, mint condition in original packaging only. Shaved Ice Machines and Snow Cone Machines that have been operated, tested or are in a unsellable condition cannot be returned under any circumstances.

Flavors and concentrates can only be returned when unopened. Opened flavors or concentrates cannot be accepted due to FDA guidelines.

To return items please call us at 1-800-Shaved-Ice (1-800-742-8334) and ask for a Return Authorization number. Then carefully repack the items in the original packaging and return them to:

1-800-Shaved-Ice.com
Return Authorization Number -(number goes here)
Attn: Return Dept.
321 Goldsboro Street
Newton Grove NC 28366

On the outside of the return package or box, please write the return authorization number. Shipments without a return authorization number on the outside of the package will be refused. Be sure to enclose a copy of the original invoice so that we can issue a credit for the refund.

We suggest tracking your return and insurance is highly recommended. We are not liable for a lost or damaged return shipment. Damaged returns will be refused and shipped back at the customers' expense. Customers must pay return.