As a leading retailer of the shaved ice and snow cone industry, we are proud of our proven track record of offering high-quality machines, flavors, and supplies. In fact, our company is proud that after serving tens of thousands of customers, we have less than a 1/2% return rate on all our orders. This is almost unheard of in the retailing and wholesale industry. We have achieved this excellent service by offering world-class customer service and high-quality products. However, we understand that occasionally, our products may not meet your high
expectations. Thus we have implemented the following return policy for our product line.
Returns are accepted within 30 days at the discretion of the seller. A 20% restocking fee is charged on all supplies and equipment. Returns of snow cone and shaved ice machines will only be accepted when the machine is returned in brand new, unused, unopened, in mint condition, and in original packaging only. Shaved Ice Machines and Snow Cone Machines that have been operated, tested, open, or are in an unsellable condition cannot be returned under any circumstances.
No returns/exchanges on any item(s) purchased under a third party financing/leasing company, whether that be QuickSpark (the financing company we are in contract with) OR a company of your choosing. Purchases may be subject to terms and conditions of said financing/leasing company.
Food products including, but not limited to, flavored syrups & flavor concentrates cannot be returned under any circumstances due to FDA guidelines. Even if they are unused.
To return items please call us at 1-800-Shaved-Ice (1-800-742-8334) and ask for a Return Authorization number. Then carefully repack the items in the original packaging and return them to:
Return Authorization Number -(number goes here)
Attn: Return Dept.
321 Goldsboro Street
Newton Grove NC 28366
On the outside of the return package or box, please write the return authorization number. Shipments without a return authorization number on the outside of the package will be refused. Be sure to enclose a copy of the original invoice so that we can issue a credit for the refund.
We suggest tracking your return and insurance is highly recommended. We are not liable for a lost or damaged return shipment. Damaged returns will be refused and shipped back at the customers' expense. Customers must pay a return.